FAQ
FREQUENT QUESTIONS
HOW CAN I GET HELP TO PLACE MY ORDER?
You can contact Customer Service by phone or by e-mail using the " Contact Us "
I HAVE JUST FINALIZED MY ORDER, BUT HAVE NOT RECEIVED THE CONFIRMATION YET.
The confirmation of the order takes place after the payment of the deposit and sent by email, also check the "Spam" folder, as the email could be stored there. If you do not receive an email within 24 hours, please contact Customer Service.
WILL MY ORDER BE DELIVERED IN A BOX?
All orders are delivered in an orange box, with a few exceptions such as very large items.
WHAT ARE THE DELIVERY TIMES?
Within thirty (30) days from the date of the order for the Made-to-order collection.
The Couture collection order processing times may be extended up to a maximum time of sixty (60) days.
WHY DO I HAVE TO WAIT FOR AN ITEM?
All our products are handmade, according to our very strict quality criteria. Our policy is based on eco-sustainability therefore production is carried out only on order, so that there is no waste of materials and therefore the creation of waste. The times are closely linked to the production times of the handmade garment.
HOW CAN I RETURN OR REPLACE AN ITEM?
Any product other than the Couture Collection, can be returned, simply return it with all accessories and packaging included along with the original receipt (or gift receipt) within 14 days from the date of receipt of the product and we will replace it or offer a refund based on to the original payment method.
In addition, please note the following: (i) Products damaged and / or missing due to customer dependent causes will not be refunded; (ii) the products can only be returned in the country in which they were originally purchased; (iii) the following products cannot be returned: Couture Collection.
HOW TO SEND A RETURN?
- By accessing the site and clicking on " Contact us ".
- By sending an e-mail with the order number containing the items to be returned and the reason for your return
If you cannot or do not want to use the prepaid label service, you can contact Customer Service, who will register your request.
In this case, it is your responsibility to prove that the goods have been sent back and to return them using an authorized courier of your choice, who will provide proof of dispatch and delivery. The costs of returning the goods will be at your expense. Antonio Imperato is not responsible for items returned to Antonioimperato.com that have been lost, misdelivered or delayed by a courier of your choice. It is your responsibility to cover all risks of these returns, as well as the expenses, insurance and shipping costs associated with these returns.
CAN I RETURN OR EXCHANGE A PURCHASED GIFT? CAN THE PERSON RECEIVING A GIFT REQUEST AN EXCHANGE?
With the exception of the Couture Collection, it is only possible to exchange it with an item of equivalent or greater value (the difference in price is therefore due by you or by the recipient of the gift). The recipient of the gift must contact Antonioimperato.com Customer Service by phone or e-mail via the " Contact Us " section within 14 days, and a prepaid return label will then be sent. The processing times for the new garment will be the same as those expressed for a new order.